I recently ordered 2 Samsung galaxy S22 phones under the same EPP account. One of the phones says it has no phone number assigned & only one phone number is showing under my Telus account. Is the sim card defective?

More likely the second number wasn’t properly provisioned. Call your EPP representative to get it sorted.

They could of sent you a different sim card thats not assigned to you. Best to call and check.

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Jenjenny2424

Neighbour

3 years ago

Sim card

I recently ordered 2 Samsung galaxy S22 phones under the same EPP account. One of the phones says it has no phone number assigned & only one phone number is showing under my Telus account. Is the sim card defective?

2 Replies

digitalife
Friendly Neighbour
3 years ago
They could of sent you a different sim card thats not assigned to you. Best to call and check.
NFtoBC
Community Power User
3 years ago
More likely the second number wasn’t properly provisioned. Call your EPP representative to get it sorted.