Forum Discussion
Tacosmom
3 months agoNeighbour
Shipping label to return device takes days to receive??
Hello, I'm getting frustrated with Telus as a simple email apparently takes days to receive. I have an old phone that needs to be returned under their bring it back plan. I went to one of their p...
TELUS_Support
Official Support Team
3 months agoHi there, thank you for sharing all the details. I completely understand your frustration. The shipping label for the Bring-It-Back program should typically arrive via email. It sounds like there’s a delay or technical issue preventing the label from reaching your inbox. Have you checked your spam inbox? If you still require assistance, please send us a private message and we will see how we can help.
Tacosmom
3 months agoNeighbour
I've checked my spam folder multiple times and the shipping label email is not there either