Forum Discussion
Scheduled maintenance took out all Telus services in BC Interior
I was watching YouTube on my phone last night over my home WiFi and at 11:36 I lost my Internet connection. I checked my TV and it was out too. So was my cell service. So was my wireless (i.e. cellul...
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Community Manager
Community ManagerOur network team did send out SMS notifications to the areas they identified as being impacted. If you didn't get one, you can check in with our team at 1-866-558-2273 to ensure your account has the correct contact number listed.
Clearly a large portion of impacted customers were not notified, including myself. It's all over Twitter.
This is a massive failure.I do get SMS messages about outages and the last one I got was for March 14-15.
Please don't try to deflect the fact that this was unplanned and clearly a failure because it was everywhere for everyone in the Interior. It's all over the news and Facebook.
