Forum Discussion
Telus mobility return
Hi I am trying to return a mobility device. I was told I will be send a waybill in 24 -48 hours. Nothing a week later. Customer care, loyalty, escalation team no one seems to know or have means to co...
I am trying to do an exchange for a defective phone. Started the process last Wednesday, rep put in a request. Heard nothing. Called Monday, another rep put in a 2nd request. Still nothing. Called yesterday (Wednesday), another rep put in a 3rd request. Finally today (a week and a day later), I got email that says they shipped out a replacement.... However no tracking info was included in the email. So, not too hopeful that it was actually shipped.
