Forum Discussion
Returning Bring it back phone
I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expir...
TELUS_Support
Official Support Team
Official Support TeamHi Gerry, for security reasons, we deleted your account info on your public post. Please send us a private message so we can assist you.
Hello,
I am not pleased with how Telus is handline my issue of returning my phone.
I was promised by the person I spoke to last week that a return shipping label would be emailed to me in 2 days.
It has been 5 days and it has not been received.
Please email me or call.
Gerry
- Hello,I am not pleased with how Telus is handline my issue of returning my phone.I was promised by the person I spoke to last week that a return shipping label would be emailed to me in 2 days.It has been 5 days and it has not been received.Please email me or call .Gerry
- TELUS_Support
Hi Gerryt - we removed your personal information from the forum.
In terms of what you mentioned, we can take a look at helping you. Please look for a message from us in your inbox
Your suggestion to go to a Telus store to return the bring it back phone will not work, as I have tried this on two occasions on Telus' advice and they refused to accept it. I need a return authorization letter and/or shipping label please.
