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My vpn blocked by telus
Why is Telus blocking access to my account using von which Inhave been using for years with no issues. Telus itself sells von service, this is unethical practice. Thinking of switching. Any advice if...
We've actually contacted our security team regarding VPN access to our website/applications and we can confirm that you will need to disable your VPN in order to access them
TELUS_Support
Official Support Team
Official Support TeamWhat are you seeing when you try to log onto the site/app? If possible, can you share a screenshot?
We don't block VPN traffic to our site nor app (I'm on one myself) but there could be something happening with your VPN that is triggering our firewall to block that traffic.
- TELUS_Support
What happens when you perform the same action by disabling the VPN?
it works fine with no vpn.
- TELUS_Support
For now, consider disabling VPN if you need to check your account and re-enable it once you're done.
