Forum Discussion
Re: Cell Phone Plan
Hi, I have lived in a cell-block out area since 2008. Since then, I have had a basic 'flip phone' with a SIM card, as I only use for emergencies. I just recently (within 3 months) had a confusing si...
A-B
Community Manager
Community ManagerHello. You should be able to log into your My TELUS account online to track down for what event may have occurred that caused the balance to deplete. The $10 talk plan should auto-renew and take the money directly from the remaining balance. Your best bet may be to reach out to our Mobility team to have them escalate, or reach out to our social team over at our Twitter / X or Facebook page so they can verify your account and take a look at your billing.
Thank you for taking the time to reply. It apparently wasn’t on ‘auto-renew’ on the website, so it just cancelled, unfortunately, without my knowledge.
Rhonda
