Forum Discussion
Price increase
The price of my service increased without a notice. When I contacted Telus they tell me the increase was sent on a bill a few months ago on page 11 of 12. The increase was for 3G service on a phone I...
Not surprised with your case. They also increased my monthly home phone bill for 200% without notice. I guess that's how they do business and how they respect customers who are more than 20 years with their company.
If you have a contract with them for home phone, they can't just increase the charge. Make your contract over the phone. No email with a written contract can replace your verbal contract unless you agree to it. Be sure to record the entire conversation. You can use the conversation in court providing you are one of the parties to the conversation.
