Forum Discussion
Prepaid Mobility Automatic top-up is not working
I have had a prepaid mobility account for several years, always on automatic top-up. Never a problem until this week. I received the usual text message telling me my plan was automatically renewed....
Update: Tech support called back. The problem is that the Balance Expiration Date was not extending in the Telus system. They said they would advise the back office. Hopefully this is fixed by next month. Waiting to speak to an agent can eat up a big chunk of one's day.
TELUS_Support
Official Support Team
Official Support TeamHi there, if you require further assistance, send us a private message and we'll do our best to help.
