MelcpNeighbour2 years agoPre-authorized billing issue I keep receiving notice of having my mobility service being discontinued for non-payment, despite having a pre-authorized credit card set up, and having all my accounts paid in full. Why???? Show More
Related ContentNo Pre-Authorized PaymentIt seems that billing support is closed right now, so I thought I would check here in the meantime. I’ve had pre-authorized payments setup for about a year and a half now with no issues at all. I w...SolvedPre authorized payment If I were to setup preauthorized payment. Is the payment processed on the due date or when the bill isissued? SolvedBilling and Plan Issues I’ve recently had multiple issues with Telus regarding my home internet/piktv. Over two weeks ago I accepted a loyalty plan with Telus as my two year promotional plan for home internet/piktv w...SolvedI set-up pre-authorized payments and Telus has not taken payment I set-up auto payments around Nov 20th and the payment was supposed to come out automatically on December 3rd. As of today's date (Dec 7th) it still shows as payment outstanding. What gives? I don...SolvedBilling Issues and Payment Cycle Adjustment Dear Telus Customer Service, I’m writing to address some ongoing issues with my account that need immediate attention. I paid the outstanding bill in full yesterday, yet I’m still seeing it combi...Solved
Recent DiscussionsProblem connecting with call backPlease help with completing setting up my account with My Telus app.Made my first payment to the wrong account which is now deactivatedData Block feature costing $2pmError on Mobility bill
