Forum Discussion
Ported number away from Telus, now they call me by a different name
Last Thursday I switched over to Rogers, and I ported my number. I’ve had this number for ten years. Now, whenever I call Telus, the automated voice calls me “Sandra” (not my name). One rep called me ...
dru
Community Manager
Community ManagerIt's difficult to say without taking a deep dive into the account (which we cannot do via community). Might there be any one else in the family that goes by that name that might be associated with the account either as an additional line or an authorized person?
You should still be able to log into your online account and in doing so, are there any clues to a "Sandra" being added?
- Forgot to mention, when I log on to my account there’s no mention of Sandra. It’s only when I call in via telephone.
- Hi there,
There is absolutely nobody in my family named Sandra. It kind of worries me that this has happened and I would love if someone could investigate this thoroughly?
Thanks,
Lisa
