Forum Discussion
Poor Service?
Ordered my new device Aug 5 with the bring it back program. I’ve spent 3 hours either on hold or trying to get help to have the return shipping label sent to me for my old device, and confirm I won’t...
sweety it's only going to get worse. to talk to a human being, i had to use the landline phone number. when i used the mobility number call support centre, it got me through options and options, one was to speak to an agent, then somehow this recorded voice hang up on me. i thought i was going to talk to someone. it's blah blah blah then hangs up. so yeah i had to use the landline number to talk to agent. and he gave the 'i don't care attitude' and burps on the phone. that is poor business etiquette. i miss the old Telus, like from 20 years ago, and the old pay and talk. so yeah expect this to 'normally goes now'. it's sad cause i liked Telus for years. the agents don't give a rats ass about us.
- It's okay. I know there is nothing that can be done about this. have a great weekend
