Forum Discussion

Booker's avatar
Booker
Helpful Neighbour
2 years ago

poor cell service in the Westlake Subdivision Red Deer

I have complained several times about the poor cell service in the West lake Subdivision through the mobility app with no reply or communication from TELUS. Every one that has TELUS as a provider in ...
Syaoran's avatar
Syaoran
All-Star
2 years ago

Reports about service issues can take quite some time to investigate, diagnose, and find a solution for.  The demand for workers who are qualified to go up on to cell towers can also create long delays in addressing network issues.  

 

What device are you using?  If it is an iPhone X to 14.  The Intel modems on those devices definitely might be a factor in the weak reception.  Is it just indoors that you are having issues?  Is there construction in the area that could potentially be creating some interference?  

  • Booker's avatar
    Booker
    Helpful Neighbour
    2 years ago
    Happens within this subdivision, outside or inside, on all brands of cell phones. RSRP @-115dbm on all devices. Several years ago TELUS installed fiber fed 5G nodes to relieve complaints in the adjacent West Park subdivision.

    Douglas Moroz
    Change,
    For the sake of movement,
    Is not progress.
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