Forum Discussion
Plan Renewal Issue
My prepaid plan should have renewed July 13, but I had insufficient funds (my bad). I topped up today, July 14, but still can't use my phone - not able to receive or send texts/phone calls. I did rec...
Sorry to leave a second reply, but I don't hear an option to manually apply my current funds to my plan. I can only apply credits or a credit card.
TELUS_SupportOfficial Support Team
When you dialed #123 and entered your PIN, was there an option for 'Manage Auto-Renew' (usually option 3). Then you should be able to select 'Set up Auto-Renew Using Account Balance'.
Unfortunately that option is not listed when I call. I can purchase a plan (option 3) or update my credit card information (1) - that's it. It says my account isn't associated with a plan and then gives me options for buying one.
- TELUS_Support
Alright, we'll send you a private message to discuss further.
