Forum Discussion
Overcharging and Contract Issues
Since November 25, my girlfriend and I have been strung along by Telus for an entire week. We visited the Telus store at UBC on Monday to ask about Black Friday deals. The staff recommended what they...
TELUS_Support
Official Support Team
Official Support TeamWe're truly sorry to hear about this frustrating experience. This is not the level of service we strive to provide. If you still require assistance, send us a private message with your account details so we can review and see how we can help.
So far, it appears they have finally corrected my plan, and I expect the credits Lucas promised to be reflected directly on my bill. However, Lucas's handling of the situation and his attitude toward us have been both disrespectful and unacceptable. I have scheduled an appointment with him through his staff for Wednesday, and I expect a sincere apology. Failing that, I will proceed with filing a formal complaint with the Customer Protection of Canada.
