Forum Discussion

andirons's avatar
andirons
Friendly Neighbour
3 years ago

Outrageous Hold Times

What is going on at Telus support that causes 1+ hour hold times every time I call?  Seriously…the call centres are in the Philippines and they are only “open” like 8am - 6pm EST?  How is this normal...
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
3 years ago

Sorry to hear about that experience, andirons. We'll take this feedback away - it's definitely not a great experience and we're always looking to improve. That said, we have other support channels options you can try in the future:

- Live chat (type agent to speak to a person)

- Twitter

- Facebook

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