Forum Discussion
No phone for 48-72 hours?
Switched Service from Virgin - phone not working
When speaking with an agent over 24 hours ago, they were not able to activate my phone. They told me they would get back to me in 48-72 hours.
This is unreasonable that Telus expects a customer to be offline for up to 3 days??
How do I get service quicker?
2 Replies
I just went into a phyiscal location. They fixed it in five minutes. Why would your online tech support not have suggested this two days ago? disappointed with Telus customer service.
Called customer service and they rectified this.I am on day 3 now with no cellular service. This is now affecting my job as I have 2 Factor Authentication requirements. . . with no update from Telus. . .
