Forum Discussion
New Phone Number Suspended
Hello, I bought a brand new cell phone and a new number two days ago as the company I’m currently working for I will be leaving and they will be taking their cell phone and their number when I leave...
NFtoBC
Community Power User
Community Power UserUnfortunately, the fraud departments of *all* the carriers is a black hole, and no other department of the carrier can expedite things. You will need to wait until the fraud group processes your information.
TELUS_Support
Official Support Team
Official Support TeamUnfortunately like what NFtoBC said, the fraud team operates as a separate process, and other departments aren’t able to speed up or override their reviews. You’ll need to wait for them to complete the review of your case.
