Forum Discussion
New client Bill
I love Telus they send me a bill . I am not even using there services yet . I am no way paying there bill never got SIM cards delivered have to call to cancel the service and to cancel a line I did n...
TELUS_Support
Official Support Team
Official Support TeamHi Hellcat450 - so from your post you activated an account with us, is that correct?
When we activate accounts, we assign a bill cycle date which is the day where the old month closes and the new one opens. We also bill a month in advance so it's normal to receive a bill.
We also agree that you shouldn't pay if you haven't had a chance to use the service and we can credit those days until the SIM card arrived. Please let us know if you called in to get assistance or if you still need help and we'll send you a private message
