My TELUS access removed — unable to view bills

My access to My TELUS has been removed, leaving me unable to view or download my bills. Your published mobility cancellation guidance states that customers can access My TELUS for 90 days after cancelling their service. Please explain why my access has already been removed.

Restore access to my billing records. If this cannot be done promptly, please provide PDF copies of my recent bills and any final bill issued, using the email address registered on my account or another secure delivery method.

Also confirm my current account balance, including any outstanding charges, credits, refunds or adjustments. I need to review the itemised bills to verify these amounts.

Please respond in writing, by email or private message, so I have a clear record of the resolution. I can provide the necessary account details privately to verified TELUS support staff. Please tell me how to proceed.