Forum Discussion
My iPhone won't work in USA
I live in the USA. My son in Canada gifted me an Iphone 14 that previously used Tellus in Canada. I was able to set it up with T -mobile but it is not working. I have contacted both the genius bar at...
Already checked that. That is why I said "the phone indicates that there is no block"
TELUS_Support
Official Support Team
Official Support Teammurray3 We stopped locking devices in 2016 (iPhone 7 onwards are sold unlocked) so your device wouldn't have been carrier locked to TELUS. The only thing that could potentially be "blocked" would be the device having been blacklisted on the National IMEI blacklist as the result of it being reported lost or stolen. This "flag" would prevent the phone from operating on networks in Canada and the US.
You can enter your phone's IMEI to see if it's on the list: https://www.devicecheck.ca/check-status-device-canada/
