Forum Discussion

murray3's avatar
murray3
Neighbour
3 months ago

My iPhone won't work in USA

I live in the USA. My son in Canada gifted me an Iphone 14 that previously used Tellus in Canada. I was able to set it up with T -mobile but it is not working. I have contacted both the genius bar at...
jackrabbit000's avatar
jackrabbit000
Leader
3 months ago

Here’s how to check if your iPhone is carrier locked or not.  If it’s locked, you will need to call Telus to get it unlocked.

  1. Open the Settings app.
  2. Tap General.
  3. Tap About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked


If the phone was reported as lost or stolen then it would be blacklisted by Telus. 

  • murray3's avatar
    murray3
    Neighbour
    3 months ago

    Already checked that. That is why I said "the phone indicates that there is no block"

     

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      3 months ago

      murray3 We stopped locking devices in 2016 (iPhone 7 onwards are sold unlocked) so your device wouldn't have been carrier locked to TELUS. The only thing that could potentially be "blocked" would be the device having been blacklisted on the National IMEI blacklist as the result of it being reported lost or stolen. This "flag" would prevent the phone from operating on networks in Canada and the US. 

      You can enter your phone's IMEI to see if it's on the list: https://www.devicecheck.ca/check-status-device-canada/

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