Forum Discussion

Calgarian1111's avatar
Calgarian1111
Neighbour
8 months ago

Multiple Daily Calls

TELUS is calling me daily, sometimes several times, and hanging up when the call connects. What is going on? 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there — we're really sorry to hear about this frustrating experience. This definitely isn’t the experience we want you to have. While TELUS does make outbound calls for things like service updates or special offers, what you're describing sounds unusual. It's possible these calls could be from a third party spoofing our number, which unfortunately is a common tactic used by scammers.

    We’d love to look into this further. When you have a moment, please send us a private message with the phone number receiving these calls and the approximate times and we can check if the calls came from us.