Forum Discussion
Missing 2GB Monthly Bonus Data After Renewal
Hello,
My $100 annual prepaid plan was automatically renewed on May 23, 2026.
When I originally activated this plan, it included a promotional bonus of 2GB of data per month. However, after the renewal, I do not see the 2GB bonus data in my account.Could you please check whether the 2GB monthly bonus data should continue after renewal, and if so, whether it can be restored to my account?
Thank you for your assistance.
1 Reply
TELUS_SupportOfficial Support Team
Was this with the BONUS100 promo code? That promotion was a limited-time offer that applied for the first year only. While renewing your Talk & Text 100 plan keeps the base rate plan active, those promotional add-ons (unlimited talk, unlimited text, 2 GB bonus monthly data) were part of a single promotional bundle that expires at the end of the initial 12 month term.
