Forum Discussion
kid lost phone with prepaid 365, can't switch SIM
Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in...
TELUS_Support
Official Support Team
Official Support TeamHello bigmsoke, we have had to tighten security regarding SIM swaps due to numerous frauds. Our team will be happy to help you here so we will send you a private message soon, thanks!
Did that affect your ability to do what you said you would do?
I was told I would receive a call back - no call back.
It also seems that it could be infinitely easier to get actual help with an account rather than the purposeful hiding of information to diminish the amount of people you need to actually assist. Most people likely just open a new account and throw more money at Telus. This is a fabricated response as there are lots of ways to keep things secure,p. It’s a choice to reduce customer service.
It’s bad business and shows contempt for your customers.
I’ll spend a bit of time each day telling folks not to spend any money on Telus, and why the stock price will retreat based on the contempt for customers. No business can survive long term with this attitude. It’s so obvious that Telus looks forward 90 days burning the future business to the ground.
Dennis Patterson
Big Smoke Audio
Toronto, ON
- TELUS_Support
Thanks for your comment bigsmoke, can you please respond to our private message? We can't assist you here since we need access to your account, thanks!
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More wasted time and run around - fix this and quit wasting my time
