Forum Discussion
Is it possible Telus has the worst customer service ever?
This post is more a rant then anything that hopefully someone at Telus will read and make changes. I am getting automatic messages from Telus on one of my company phones saying that its out of data ...
Telus. Your customer service agents and reps have such heavy accents that it's really hard to understand them. I am an immigrant myself and I can imagine the plight of native English speakers who have to stress and put in so much effort to understand the reps on the other side.
By no means am I wanting to be insensitive to their efforts but it's just not helpful. I spent 2.5 hours just trying to get a new mobility connection. As a working professional and has no opportunity to go to the local stores for something this simple, I don't think it's something Telus can afford to loose a customer.
