Forum Discussion
Incorrect Billing
I had to call in last month for the same issue and go through an hour on the phone with monkeys (yes literal monkeys) screaming in the background of the support rep I got, just to get this fixed.
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Well TELUS Tier 2 tech support was supposed to have contacted me on the 3rd of December to see if the glitch that been billing me incorrectly was fixed.
I have not received a call at all, I contacted forum support almost 12 hours ago requesting a call from support and provided the case number. I haven’t even had a reply back to let me know that the request has been submitted.
This is getting ridiculous, every month I get a bill with 2 different amounts owing on it. Then have to call in for TELUS to look at it and go, oh we don’t know why that keeps happening and then reverting the extra amount off the bill.
