HOT SPOT DOES NOT SEND CONFIRMATION EMAIL

I have noticed that Telus hot spots do not seem to send a confirmation email when registering to email addresses that have a "dot" in the address.  Example [email protected].  If you use an email without the dot, all is fine.  I have contacted Telus for this situation in our Condo building (Surrey BC).  Doe not work in ours, have noticed same in other other spot.  Do "dot", no problem.  Telus...any plans to EVER fix this.  We have been chasing you for going on 6 months.