Getting Charged for local calls on an unlimited calling plan

Hi, 

I want to start with that fact that I very disappointed with the Customer Service that TELUS provides under the name of premium service. Impossible to get a hold of a real person and the BOT keeps throwing around every question until it has no more questions and making you call again. I would rather get a no name service than having to go through this after paying too much for my wireless service.

Now the issue is that I am getting charged for calls made to a local number in Saskatchewan. I am on a unlimited calling and data plan. I haven't noticed the charges until today when I saw on my statements that my bill was over my regular bill. For few months there were also some charges for international messaging but I can't find the details about that so I ignored that.

Other bills showed charges for long distance calling and I was confused as I never call outside Canada. I checked the number and it was a local SK number. I never called the number from my phone when I checked the history. The number is 306-520-0625 which is a local number. I checked the web and it is a voicemail number for SaskTel. So if someone is not picking the phone, the call is getting forwarded to voicemail and the voicemail number is the one showing up on my bill.

I scheduled a callback as it is impossible to contact TELUS now ( horrible service). I thought it would be an easy fix but after getting transferred few times and on long holds ( aground 2 hours), I was told that I am charged because I don't have call forwarding which is just STUPID. She would credit some charges but not all long distance charges for that local call showing up on my bill as 'long distance call'. 
So I have to spend another hour teaching Call forwarding to TELUS specialists and that I don't have to pay for call forwarding feature to call someone locally. 
It is annoying that these specialists are not even taught to read the bill. I asked for a manager and she said that the said the same thing. I can understand that these specialists are not in Canada but they should have the basic knowledge of call forwarding and local calling charges. I can see the bill and know what the charges are for and it took me a while to find that it was a voicemail number. But still it is a local number and there should be no charges for me if the call is going to the voicemail of person I am calling.

I am currently waiting for my 3rd call and asking them to connect me to someone locally. I want my money back and then be done with Telus forever. don't want to waste my day again if I am calling someone and the call goes to voicemail which i don't have a control of. Below are my plan and charge example details if there is anyone at TELUS who can read bills. And I shouldn't be the one pointing billing errors every months. It was ongoing for a year and if I hadn't checked, I would have never realized TELUS is robbing me by having me subscribe to auto payments.