Forum Discussion
Solved
"Emergency Call Only"
I have a prepaid plan on a phone, but I noticed recently that I couldn't call or text and it would say "Emergency Calls Only" if I tried. I was recommended to reset the network setting and turn the p...
If you can still access your account to add funds, you should be able to choose a new plan attached to your existing number. If you only added funds, you need to choose a plan type as well.
I thought it was 90 days until your access to your existing number was removed, but it has been a long time since I checked.
I assume you have money on your account for service. If your account is in good standing you can power off your phone. Remove the SIM card. Re-insert the SIM card then power on your phone, Check if you now have service.
I did try re-inserting the SIM card, but nothing. However, I looked at my account and the balance hit zero at some point. I topped it up, but it still didn't work. Maybe I missed something?
- Nighthawk
Community Power User
If the balance had been at zero for long enough and the service was suspended or cancelled, the SIM will have expired. Last I heard that was around 45 days after the service stops.
That's probably it. I haven't called anyone in 2 months so it might have expired a while ago. Would there be any way to reactivate it or do I have to get a new SIM?
- NFtoBC
If you can still access your account to add funds, you should be able to choose a new plan attached to your existing number. If you only added funds, you need to choose a plan type as well.
I thought it was 90 days until your access to your existing number was removed, but it has been a long time since I checked.
