Forum Discussion
emailed received from Telus
I received an email from Telus on Thursday (April 27 2023). The email title is: Important information about upcoming changes to your account The email says: We’d like to keep you i...
NFtoBC
Community Power User
Community Power User"and I looked at my text I receive every month when my bill is ready and there is nothing about this increase"
The Text you receive is NOT your bill, it is just a notification. You need to login to your account to view or download your detailed bill, which contains any information about changes to your account, and the long distance calls you have made, etc.
I looked at my bill and there is nothing about any increase anywhere. That is what makes me a little uneasy. I don't get any notifications about anything with my bill. I even went online to find out if Telus is in fact increasing their rates in May 2023 and there is nothing about that anywhere. All I see are posts from a few years ago. You would think there would be something about this in their newsfeed, but nothing.
