Forum Discussion
Dropped calls 5G Samsung phone
I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When som...
Confirmed issue - Vancouver, BC area. 2 separate phones were not receiving calls at all, rebooting of phone, clearing caches, network resets, airplane mode -- nothing permanently fixed it. It would work for 30 minutes and then calls straight to voicemail from multiple #'s and no notification on the phones.
Only temporary fix for us (as of July 7) is the network mode switching from 5G to LTE.
TELUS_Support
Official Support Team
Official Support TeamIt's definitely odd connectivity behavior. Are you having this problem in all areas around and outside of Vancouver or a particular location?
We tested it around three separate areas of the lower mainland. Richmond, New Westminster and Abbotsford. We have received a few calls from support who have advised that this was due to an update. Both phones were S26's. We have kept the LTE-Network Mode as the default for now. One was on an E-sim and the other physical.
Ive for a while now at 168th street and 24th Ave in Surrey had dropped calls.... Had to recall to get it too wrk... Also some areas of Port Coquitlam is also affected....
- TELUS_Support
Gotcha. Glad they reached out and that it's being looked into.
