Forum Discussion
Dropped calls 5G Samsung phone
I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When som...
My phone has 2 options under Network. 5G Preferred or LTE Preferred. So far no problems under LTE Preferred as the support people in the Telus store indicated. They also said they've gotten a lot of this same issue with other customers who have samsung on Telus on 5G. Since switching to LTE Preferred the calls do not drop (inbound or outbound). This is in the Mississauga area. It previously work fine. I came back from a 2 week visit to the US and no problems there. 1 week after returning this issue started.
TELUS_SupportOfficial Support Team
It's pretty weird and so far I was not able to find a known issue related to 5G issues such as yours. Can you keep an eye on future updates and keep on LTE/4G for now ? It's not impossible that some updates may need to be done on the 5G network in your area so keep us posted if you notice a change.
