Forum Discussion
Dropped calls 5G Samsung phone
I have a Samsung S22 Ultra. Over the past week (Let's say June 1, 2026), my call drops on the 1st ring. If I reboot my phone and make the call then it goes through. Same issue over and over. When som...
TELUS_Support
Official Support Team
Official Support TeamHello Dinesh, I own a S25 Plus and I don't have this issue anywhere in the area of Montreal. Are you aware if your device had a software issue in June ? Are you having this issue in many different locations ?
You can try these 2 things for now, prevent your phone from searching for 5G signals, which stabilizes your voice connectivity -Android (Samsung/Google Pixel): Go to Settings > Connections > Mobile Networks > Network Mode and select LTE/3G/2G (auto connect)
Since 5G cannot carry voice, you must ensure VoLTE is turned on so your calls are routed properly through the LTE network - Android: Go to Settings > Connections > Mobile Networks and toggle VoLTE calls to ON.
