Forum Discussion
User001
1 month agoNeighbour
Door to door scam?
I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Kitchener, ON, a couple of days ago after 6 or 7 pm. He was going door to door offering tellus deals.
He offered me a bundle of $130/mo for 2 x 100 GB lines + the home security package (included)
He also offered that both plans were no-contract and could be cancelled at any time. The transfer didn't work, so I was without a phone for around 3 days. The security installation was cancelled because my phone number wasn't working, and my first bill was $170 for one line only.
I've been trying to activate my phone, no luck so far (I'm still wth rogers), I haven't been able to transfer my second phone, and I couldn't get the security package either. Tellus assigned me a temporary phone number (which I'm being charged for) without me asking for it.
The biggest thing, he said, he would be some sort of manager, and I haven't been able to reach him ever again, over the phone or by messages. He also said that due to my current Rogers plan, i would have to pay for my phone without any return option (which is not true, I just checked with Rogers)
He said that there was a recording of our conversation when he called me from his Telus iPad. I wanted to upgrade my phone with Telus, but how can I tell now that he offered me $45/mo on my phone bill when it’s actually $70?
Is there any way to resolve this? I went to a Tellus store twice already, and they can't offer the same deal. Should I just back up from Tellus completely and stay with Rogers?
2 Replies
- Curt1992Just Moved In
I had a similar interaction with the same salesperson I believe. Offered all these great deals and said he would be my personal account manager and have not been able to get ahold of him since.
Said Telus would buy me out of my Rogers contract through monthly discounts, then have not seen these applied to my bill.
Would like to know if I was scammed or if Telus will go out what he offered? If not, how do I go about cancelling all services?
- TELUS_Support
Official Support Team
That sounds frustrating and sorry you had to go through that. We'll send you a PM so that we can take a look into the issue and the account for you.