Customer Service above and beyond

Thanks for sharing your experience elwatso47 and please do not feel guilty.  These fraudulent networks use highly sophisticated scripts, spoofed caller IDs, and advanced social engineering tactics specifically designed to mimic real loyalty programs. They catch people during busy moments when their guard is down. It has happened to thousands of tech-savvy Canadians so you're absolutely not alone.

By sharing your story so openly, you are actually helping protect the next person who browses this forum. That is exactly what the TELUS Neighbourhood is all about!