Forum Discussion
Chat with live agent - does anyone get a response?
I chose the option today to text a live agent instead of waiting on hold on the phone for over an hour (this was the time quoted on the phone. I was not given the option for a callback. I sent a tex...
For the record, it took 25 hours for a live agent to respond, so not terrible, but I had just thought it would be same day service when I was sending a chat message. You have to treat it more like an email, I guess. Which is fine, but a chat message sends different expectations.
Chat is exactly what it says which is typing in the chat box it's not texting
