Forum Discussion
Chat with live agent - does anyone get a response?
I chose the option today to text a live agent instead of waiting on hold on the phone for over an hour (this was the time quoted on the phone. I was not given the option for a callback. I sent a tex...
Ai does not take a day off. Should have replied in chat "do you want a scheduled call back"
Try again on Monday, don't just wait for a reply.
For the record, it took 25 hours for a live agent to respond, so not terrible, but I had just thought it would be same day service when I was sending a chat message. You have to treat it more like an email, I guess. Which is fine, but a chat message sends different expectations.
Chat is exactly what it says which is typing in the chat box it's not texting
Dimo-XModerator
Thank you for sharing your experience with us Amelia. We apologize for the wait time you encountered. It is odd that you had to wait that long and we understand that waiting for a response can be frustrating. If you ever need help in the future, please send our TELUS_Support handle here a private message so we can assist you promptly. 😊
