Forum Discussion
Chat with live agent - does anyone get a response?
I chose the option today to text a live agent instead of waiting on hold on the phone for over an hour (this was the time quoted on the phone. I was not given the option for a callback. I sent a tex...
Ai does not take a day off. Should have replied in chat "do you want a scheduled call back"
Try again on Monday, don't just wait for a reply.
I think you misunderstood me. This is not in the AI chat. If it was, it would have responded to me. This is a text to a live agent, which is why my title is LIVE agent. It’s something you can do in the app. Of course I know AI doesn’t take the day off?!
