Forum Discussion

KarenS89's avatar
KarenS89
Neighbour
10 months ago

Bring It Back Shipping Label never sent

I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing). However, all the messaging says that the s...
bring it back
return
return process
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

That definitely sounds frustrating. Sorry you had to go through that KarenS89 and it shouldn't have been that hard to get the shipping label. That's a great idea about the QR code and we'll pass it on. You can also share it on the ideas section of the Neighborhood at https://forum.telus.com/t5/Ideas/idb-p/Ideas_TEST and hope you enjoy the new phone. 

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