Forum Discussion
Auto-Renew; Had insufficient funds, service is now ‘cancelled’.
I was not watching my funds and accidentally left only $4 left on my account, which was not enough to renew for this month (Talk & Text 15). After receiving this notice today, I added $25 to top up my account. I received a text confirming this but it said to start a phone plan. I did a brief search for posts with a similar issue and saw that someone said there is a $50 charge applied to my next renewal if I ‘reinstate’ my service. Is this true?
What is my first step to getting service back?
What is my first step to getting service back?
1 Reply
- NFtoBC
Community Power User
Your account remains accessible to you for 90 days after your last payment. Your current step needs to be to choose a new 30 day plan from those available to you. At this point, simply topping up your account does not reactivate your expired plan.
