Assistance with Fraud Claim and Account Access

I was involved in a fraudulent issue related to Telus in August 2025 and the matter has been outstanding for more than 3 months.  No one at Telus is willing to help me.  Every time I call Telus, the rep. will start off very helpful then will eventually the phone line drops (not sure if they purposely just hang up on me).  They just keep on asking for my money.  And I do not have access to the My Telus App, which means I don't have access to my Telus account and any billing statements.  I've requested multiple times for the most recent statement sent to my by mail but it was never received.

I've been told multiple times that the matter has been expedited and a rep in their fraudulent team will reach out to me but no one ever did.

This is beyond frustrating.  I'd like to cancel my service with Telus but they still owe me money from the fraudulent issue.

Can someone please call me back and truly help me???