Forum Discussion
Account services suspended
Hello, I activated new mobility services recently and when I put the sim in, I receive a text from Telus that account services have been suspended and to contact Telus. They then tell me to email [email protected] with 2 pieces of government issued ID which I did immediately and that it will take 24-48 hours.
However, I haven't heard back from Telus regarding this through call or email. I went back to store trying to cancel my service as this left a really bad experience because I can't use the services I signed up for but the store rep told me that I have to go through this verification process first to even cancel.
I tried reaching the fraud department directly and it leaves to answering machine where I left multiple voicemails. I don't know what else to do. Can anyone please help me?
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TELUS_SupportOfficial Support Team
Hi taran07 we can pull up your account and see if any notes have been left. Please look for a message in your inbox
I did call Telus but for some reason every rep I talk to can’t authenticate me even though I confirmed with the store that activated my service that my DOB works to open my account. This is getting pretty ridiculous.
- TELUS_Support
Understandably frustrating. Please look for our private message, thanks.
