Forum Discussion
Account services suspended
Hello, I activated new mobility services recently and when I put the sim in, I receive a text from Telus that account services have been suspended and to contact Telus. They then tell me to email fr...
TELUS_Support
Official Support Team
Official Support TeamHi taran07 we can pull up your account and see if any notes have been left. Please look for a message in your inbox
I did call Telus but for some reason every rep I talk to can’t authenticate me even though I confirmed with the store that activated my service that my DOB works to open my account. This is getting pretty ridiculous.
- TELUS_Support
Understandably frustrating. Please look for our private message, thanks.
