Forum Discussion
Account Frozen and Order on Hold
Just signed up for 4 lines and devices and yesterday. During the call, rep had advised me that I was eligible for additional shared data sims for tablet and pixel watches on each line as I activated ...
Thanks for the reply. I have no received any instructions, only that the fraud team would call in 7-10 business days.
On a side note, is there any reason I would be flagged? Seems odd to me that the order would be place successfully by the rep, then everything gets frozen.
TELUS_Support
Official Support Team
Official Support TeamGenerally speaking, they would ask for additional verification but I won't know for certain what they'll ask for (it's not the same for every case).
I couldn't speculate on why it was flagged. It could be any number of things that triggered the order to be flagged (both legit and through no fault by you) by the system but to protect the process, we typically don't share the specifics.
I see. Is there anything I should be providing at this point?
- TELUS_Support
Not until this team reaches out to you. They'll be providing further instruction.
