Forum Discussion
5G Smart Hub dropping 5G signal
Upgraded from the old smart hub to the new 5G smarthub outdoor unit 3 weeks ago, and the consistency of the signal had been excellent, always between -95dBm and -98dBm (4-5 bars) 5G on the device web...
Thanks, is there a way to get localized support? I can never get beyond instructions on how to reset the modem with the call centre, or an admission that there might be something wrong with the tower so call back next week... I'm in northwest BC
- A-B
Community Manager
Unfortunately there's no way to get through to someone in that specific area, but you could always reach out to our team at 1-866-558-2273 or visit www.telus.com/assist to try a Live Chat option instead of calling in.
Just tried, and ended up on eternal hold in french after the initial agent sent me down the wrong support line
