Forum Discussion
Kris3
3 years agoNeighbour
2 Person Account Holder
Hi, Has anyone else had issues with not being able to have 2 people on an account as equals? I have tried many times over the past few years but time and time again after making changes they tell me ...
NFtoBC
Community Power User
3 years agoAn account is a personal thing, and is ‘owned’ by a person (or company). Without permission of the account holder, a second person can’t be added. It seems you are trying to add yourself without your wife giving her permission to Telus to add you.
dru
Community Manager
3 years agoJust to top up on this: there are two levels of access on every account.
Account holder (only one person per account)
- can change PIN
- perform activations
- resume from cancelled
- can use all features of your My Account profile
- can cancel, renew, transfer ownership
- all contract affecting changes can be requested by this person only
Authorized names (up to two names per account)
- can discuss the account
- can make non-contract affecting chances such as: rate plan changes, phone number changes, feature adds/deletes, report phone lost/stolen, customer requested suspension, disclose account balance
- this person must be added by the Account Owner through an explicit authorization request
There are no plans to include dual accounts owners at this time.