Forum Discussion

prabukrishnan's avatar
prabukrishnan
Neighbour
3 months ago

Unresolved Referral Credit & Portal Issues — Escalation Request

I joined Telus in January 2026 and referred two customers shortly after. I was informed that the referral credits would be applied within 4–5 weeks. It has now been nearly six months, and I have yet ...
customer service
escalate
poor customer service
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
3 months ago

That's definitely not how the referral experience should have gone, and sorry to hear that. For the support request, did you try this from a computer/laptop or was this from a mobile phone browser? Can you try both along with clearing browser cache and cookies then test? 

prabukrishnan's avatar
prabukrishnan
Neighbour
3 months ago

Here are the things I tried

  1. Phone browser (clearing cookies)
  2. Phone - Incognito mode 
  3. Laptop - Both clearing cookies & Incognito 
  4. Phone myTelus app - I believe we can't clear cookies for the app

I suggest you to test it from your end

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    3 months ago

    Thank you, we'll send you a PM shortly and take a look.