Subnet Static IP confusion

Update: So after day one of disaster, I had regular internet no static ip. Tech says he'll try again tomorrow.

Then day two, he tells me he'll come by in the evening. Around 3Pm i get a text from him saying he'll be here 4:30. I respond thirty minutes later. Turns out that he's already passed my city, and will have to come the next day.

So DAY THREE comes. Send him a text 7 am to confirm when he will come. He says 8:30. Shows up on time and we try to get the static ip again.

We spend about 3 hours trying to make it work. After the first 2 hours we finally get the gateway to ping, but no internet access. The backend support finally says we'll try the final option they have. It required a new NAH so he replaced my NAH with what LOOKED like the same thing, but was a Technicolor nah instead of the arcadyan that i originally had. Within 10 minutes the static IP was up and running in the 10G port!

I setup my router and connected my pc and wifi to the router, which obviously is connected from the 10g port with the static ip. Public IP shows the static ip and everything works well. The only issue I'm having are with specific websites and applications. General use stuff like google, this forum, email youtube all work perfectly.

BUT, these specific applications and websites either dont work or take really long time to load. I did some research and apparently it evens out after about 24 hours of setting up the static IP.

Will post another update.

Funny experience on installation day.

What should've been a 5 minute job ended up a nightmare of 6 hours, and majority of that time with no internet whatsoever.

Technician came, logged into my NAH and set the static ip. No luck. After that he tried to set everything back to normal so we can start from scratch. After resetting the modem back to normal, the regular DHCP internet stopped working.

Tech called the backend and backend took their sweet time, sweet sweet time, while asking us to do basic troubleshooting. They asked things like "have you tried rebooting? have you changed the NAH?"

They kept trying to change things, with no luck. After that they decided that he should go to the box where the local fibre is located, and check the connection there.

So tech says peace out and that he'll be back once he checks the box. Turns out that he put my connection on a different line, so now he's on the phone with backend activating my internet to this new line that he put it on.

After about 4 hours of trying to get my regular internet to work, changing absolutely everything including the NAH, SFP, line that my internet comes through, we conclude that its not going to work.

He then says that 5 other people in my area have this issue, so I will have to live without internet until the backend fixes this "unknown problem". So he leaves for another job and says he'll call me.

Around 2 hours later he calls me and asks if the internet is back, and right as he said that it came back to normal.

So 6 hours into what should've been a 5 minute job, i finally have my regular internet back. But no static IP.

He then offers to turn on the static IP for me remotely, and gives me instructions to activate it on my end.

We do everything, wait for the backend to "clear up bindings", couple more tries, reboots and waiting for clearing even "more bindings", and no luck. Static IP doesnt connect to the internet.

Hi nightgawk - I do believe that we provision one port on the NAH to be the static IP port.

Would this be okay for your use case, or would you need  the ability to modify the port on the fly?