Forum Discussion
Telus Account Issues
I was calling to cancel my service in 2 weeks ( around 6-7 times to get it cancelled . Account information disappeared from my telus app after the last call . But i am still receiving bill every mont...
TELUS_Support
Official Support Team
Official Support TeamHey, did you need some assistance in retrieving account information?
Hi .
I dont need to retrive account information . Just wonder why i am still receiving bills . But just called customer service again , was told because it's still working that's why i got bill . And also same scam again , she said there is no note about my case . I called 2 days after installation and a few times every week to get that cancel , talked to at least 5 different people , how can this happen , no one even leave a note ?
- TELUS_Support
We can take a look at the notes on your account if you'd like. We'll send you a private message to discuss further.
